patient billing faqs

For patients or account holders

I HAVE QUESTIONS ABOUT MY BILL, WOULD LIKE TO PAY OVER THE PHONE, OR SPEAK TO SOMEONE IN BILLING ABOUT ANOTHER ISSUE.

Please call the billing office at 800-225-0953.

HOW CAN I PAY MY BILL, SET UP A PAYMENT PLAN, OR ADD INSURANCE INFORMATION TO MY ACCOUNT?

If you have a current statement, visit https://patient.statement.services/medical_landing to manage your account. From here, you can pay your bill, set up a payment plan, or add insurance information.

I RECEIVED A TEXT ABOUT MAKING A PAYMENT. IS THIS REAL?

Yes. These are legitimate texts with links to securely pay your balance via your mobile device. They may look like the following:

You'll now receive your [specific location] ER physician statements via text. Questions or insurance updates? Call us: +18002250953. Msg&Data rates apply. Reply STOP to opt out.

The physician bill for your visit at [specific location] ER is now available. Click below to view and pay: m.cuesq.co/...

WHY AM I RECEIVING MORE THAN ONE BILL? I ALREADY RECEIVED A BILL FROM THE HOSPITAL.

You will receive at least two bills for your emergency department visit—one from the hospital (UCHealth) and one from the physician (Emergency Physicians of the Rockies). If you had X-rays, you will also receive one from the radiologist. If you had special lab work you may also receive a bill from the pathologist.

I WOULD LIKE A PAPER COPY OF MY BILLING STATEMENT.

Please call the billing office at 800-225-0953.

I RECEIVED A COLLECTIONS LETTER OR A CALL FROM REVCO (WAKEFIELD).

For account questions or to pay over the phone, call Revco at 1-866-458-4535. For online payments, visit RevcoSolutions.com (must have Revco Solutions reference number provided on letter).

If you believe you have received a collection notice in error, please email us at eprockies@uchealth.org and we will be happy to assist.

I NEED A COPY OF MY MEDICAL RECORDS.

You can request your medical records online through the UCHealth MyHealthConnection at https://www.uchealth.org/access-my-health-connection/medical-records-uchealth.

I NEED A REFILL ON THE PRESCRIPTION I RECEIVED FROM MY EMERGENCY VISIT.

Emergency practitioners are unable refill prescriptions. Please follow up with your Primary Care Provider to determine if a refill is necessary.

I NEED THE PHYSICIAN TO FILL OUT A FORM FOR INSURANCE PURPOSES OR RETURN TO WORK.

Our physicians are unable to fill out forms. Your medical record and your itemized bill are usually sufficient for your insurance or other forms. The medical record will have the electronic signature of the provider and additional information. Your medical record can be requested online at https://www.uchealth.org/access-my-health-connection/medical-records-uchealth.

MY DATE OF SERVICE IS FROM BEFORE JULY 1, 2020.

For visits prior to July 1, 2020, please email us at eprockies@uchealth.org with your inquiry.

I HAVE A QUESTION OR COMMENT ABOUT THE MEDICAL CARE I RECEIVED.

For comments or questions regarding your medical care, please contact the facility where you were treated.

For the following facilities, please call the Patient Representative at 970.495.7346 or email patientrepresentativenorth@uchealth.org:
• Poudre Valley Hospital
• Harmony Campus Emergency Room
• Medical Center of the Rockies
• Greeley Hospital
• West Greeley Emergency Room

For the following facility, please call 720.848.5277 or email uch-patientrepresentatives@uchealth.org:
• Longs Peak Hospital

For other professionals

I AM FROM A LAW OFFICE AND NEED TO CHECK A PATIENT BALANCE OR OTHER RECORD.

Please submit your request via ChartSwap.com. You can follow up with the billing office at 800-225-0953.

I NEED TO REQUEST MEDICAL RECORDS FOR A PATIENT.

Please contact UCHealth for medical records: https://www.uchealth.org/access-my-health-connection/medical-records-uchealth/